Answer More Calls With These 9 Easy Tactics

Alan Hsu, CallHero Call Tracking Software Let me share a few call performance stats that might blow your mind: Most clinics miss 27% of incoming phone calls. 85% of callers won’t leave a voice message. 50% callers will hang up if put on hold (0–3 mins). 11% callers will hang up during a menu system. Most […]

5 Tools Every Physiotherapist Contractor Should Use to Market Their Practice

In the last post in this 2-part series, I wrote about ‘How to Get your Contractor to Build Your Brand.’ In that article we shared 4 steps to tapping into contractor psychology triggers. The psychology triggers form the basis of bringing you contractor’s into the fold, so they take ownership of their role and in […]

Why Every Clinic Owner Needs A Policy and Procedure Manual

Charlotte Anderson, physiotherapist and owner of ALPHA Health Services. As a clinic owner who has built a successful clinic with team of multidisciplinary experts in just 3 years, I never could have done it without putting clinic policies and procedures in place. The whole idea of ‘procedures’ is one that many clinic owners tend to […]