How to Hire a Better Front Desk Without Wasting LOTS of Time

R. Lau, Healthcare Entrepreneur I really don’t like the word receptionist. I mean, the front desk team do more than just “reception” work. They answer phones, book patients, bill insurance companies, talk with insurers, take payment, schedule next week appointments, show and sell product to patients, complete patient record, and the list goes on. The front […]

How to Hire A-Players … What I Learned From Ann Rhoades

I recently ventured to Las Vegas to attend the APTA PPS conference. This conference is the premier event for private practice physical therapy and business management. The events hosts an array of expert speakers and exhibitors, and brings in over 1200 private practitioners and owners. As the chair of the PPD, managing a large network of private […]