How to get your team to ‘Buy-In’ with new changes
By Sanjeev Bhatia, Clinic Operations Expert You’re simply not getting the type of results you want so you decide to make some changes at the clinic. Then you roll your eyes and think about the potential challenges and difficulty that’s going to come from staff. As a clinic operations expert, I’ve worked with hundreds of […]
The Top 5 Ways to Engage Your Patients With Technology and Keep them Coming Back
As the health care landscape evolves, patients are transforming from passive users of health care services to engaged power players in the health care ecosystem. How can physiotherapists and clinic owners work to transform patient engagement and be apart of it rather than being left behind? Here are 5 ways to engage your patients with […]
NO SHOW CLIENTS – Why it happens and what to do about it!
I hope you enjoyed my last article where I helped you develop a strategic plan to bulletproof your caseload. If you haven’t had a chance to read about the 5 fool proof ways to make your caseload indestructible, please take the time to read it first, as the following information below relates back to the […]
5 Ways to Bulletproof Your Caseload & Fire Your No Show Clients
The PPD asked me to produce some tools and tactics from the battle lines of the clinic treatment area. You’ll have to agree that client care is very different than what we get taught in school. In school we are given highly skilled tidbits of information to make us a machine in getting rid of […]
5 Technology Insights That Will Affect Your Practice in 2017
After decades as a technological laggard, the healthcare industry has entered the digital age. The acceptance and use of technology in practice will not only continue to be adopted in 2017, but will be accelerated at a pace we have not yet experienced. Advances in technology will create enormous possibilities and opportunities – the wise […]
The Future of Digital Marketing
Less than half a generation ago, topics such as social media, SEO, website user experience, mobile optimized interface, email marketing, and SMS marketing were loosely acknowledged developments of the digital age. When we fast forward to the present, we can appreciate that as much as word of mouth and referral source marketing were staples of […]
How to Hire a Better Front Desk Without Wasting LOTS of Time
R. Lau, Healthcare Entrepreneur I really don’t like the word receptionist. I mean, the front desk team do more than just “reception” work. They answer phones, book patients, bill insurance companies, talk with insurers, take payment, schedule next week appointments, show and sell product to patients, complete patient record, and the list goes on. The front […]
How to Hire A-Players … What I Learned From Ann Rhoades
I recently ventured to Las Vegas to attend the APTA PPS conference. This conference is the premier event for private practice physical therapy and business management. The events hosts an array of expert speakers and exhibitors, and brings in over 1200 private practitioners and owners. As the chair of the PPD, managing a large network of private […]
Answer More Calls With These 9 Easy Tactics
Alan Hsu, CallHero Call Tracking Software Let me share a few call performance stats that might blow your mind: Most clinics miss 27% of incoming phone calls. 85% of callers won’t leave a voice message. 50% callers will hang up if put on hold (0–3 mins). 11% callers will hang up during a menu system. Most […]
5 Tools Every Physiotherapist Contractor Should Use to Market Their Practice
In the last post in this 2-part series, I wrote about ‘How to Get your Contractor to Build Your Brand.’ In that article we shared 4 steps to tapping into contractor psychology triggers. The psychology triggers form the basis of bringing you contractor’s into the fold, so they take ownership of their role and in […]