Blog 2017-08-20T14:16:56+00:00

Practice BLOG

Open the Floodgates to Content and Advice from Experts in the Field

Conversations: Is your front desk saying the right thing to patients?

The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression, a life-long customer and a one-time sale, or no sale at all. Stop for a moment, read the opening statement again and ask yourself this question: “In my office, which employees have these conversations every day?” In most clinics, the answer is: Your front office staff. They are the people in the office having conversations everyday — mostly with patients. They are your point of first contact for your potential new patients. Are you [...]

3 critical first steps to fix patient engagement (aka self discharges)

Rick Lau Does fixing patient engagement and preventing patients from self discharging sound appealing to you? Hopefully the answer is yes. After all, who wouldn’t say yes to that. Are you interested in working smarter, not harder? Hopefully the answer is again a resounding, yes. The goal of any business should be to work smarter, not harder. After all, it means more time for you while the business still makes money and continues to grow. I recently ran a 2.5 hour ‘sold out’ workshop where 60 clinic owners attended. At the workshop there [...]

How to get your team to ‘Buy-In’ with new changes

By Sanjeev Bhatia, Clinic Operations Expert You’re simply not getting the type of results you want so you decide to make some changes at the clinic. Then you roll your eyes and think about the potential challenges and difficulty that’s going to come from staff. As a clinic operations expert, I’ve worked with hundreds of therapists, front desk staff, managers, cross functional teams, and executives – and yes, I know change is difficult. But it’s necessary. If you don’t get staff to ‘buy-in’ and have the changes ‘stick’ then there is no hope [...]

The Top 5 Ways to Engage Your Patients With Technology and Keep them Coming Back

As the health care landscape evolves, patients are transforming from passive users of health care services to engaged power players in the health care ecosystem. How can physiotherapists and clinic owners work to transform patient engagement and be apart of it rather than being left behind? Here are 5 ways to engage your patients with technology and keep them coming back for more. Social Media Everyone and their grandmother is on social media these days. If your clinic isn’t, consider getting at least one account. TIP: Facebook and Instagram are the two most [...]

NO SHOW CLIENTS – Why it happens and what to do about it!

I hope you enjoyed my last article where I helped you develop a strategic plan to bulletproof your caseload. If you haven’t had a chance to read about the 5 fool proof ways to make your caseload indestructible, please take the time to read it first, as the following information below relates back to the core fundamentals. So let’s get started on a topic all us physiotherapists know about...No Shows (NS). Clients don't show and it interrupts our schedule and has a huge impact on our bottom line. Which is why we're going [...]

5 Ways to Bulletproof Your Caseload & Fire Your No Show Clients

The PPD asked me to produce some tools and tactics from the battle lines of the clinic treatment area. You’ll have to agree that client care is very different than what we get taught in school. In school we are given highly skilled tidbits of information to make us a machine in getting rid of pain. We are armed and ready on the Monday after our course to feverishly apply these skills. A few weeks later the enthusiasm drops, as the novelty starts wear off. Then, that nagging question starts to pop up, [...]

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