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By Karim S. Meghji Iconic – what pictures, people or concepts does that word bring to mind? Someone famous and well-known? A particular idea? A brand that’s widely established? Someone or something known for superior excellence? These are all concepts of being iconic. And in this post we’ll explore: How to look to successful companies and […]

By Rick Lau @ Clinic Accelerator Blog As a physiotherapist, you spend loads of time (and money) on your physiotherapy marketing to acquire new patients. New patients arrive and seem more than happy with the initial assessment and first treatment. They return for a few subsequent sessions and then, they cancel an appointment and stop […]

Today we’re talking patient engagement, and the huge part it has to play in your practice’s growth. By continually developing a relationship and engaging with our patients in ways that are meaningful to THEM, we are building loyal customers. The Blockbuster Drug As Leonard Kish says: “If patient engagement were a drug, it would be […]

Undisciplined communication can kill any business, especially businesses that help people heal. Patients may love the care they receive from one member of the team, yet are routinely less thrilled with the poor communications skills of other clinic members. This imbalance may be enough to push the patient to find a new healthcare provider. Patients […]

By Charlotte Anderson | ALPHA Health Services You think you offer great service at your clinic, the problem is that people don’t seem to be staying past the first, second or third treatment. When patients seem to be falling off faster than you’re acquiring them, you might want to consider that it could be your first impression. […]

By Strive Labs | Original post can be found here. Creating and retaining loyal customers is key to growing your PT business. But all of the hard work you put into branding and marketing your practice is useless if you are unable to attract your target audience, assist them in the successful completion of their […]

By Rick Lau | Healthcare Entrepreneur Did one of your top physiotherapists just leave your clinic to work for a competitor? Or maybe your senior therapist has just given notice for retiring? Even worse, one of your therapists left and started a new clinic across the street. As clinic owners, at some point we’re faced […]

In my Clinic Accelerator Program where I coach clinic owners to run more efficient, effective businesses, I constantly get asked about negotiating a lease versus buying a clinic building. This really is an awesome topic to cover. Think about it. If you own your clinic for 20 years, you really could pay off your mortgage […]

By Ann Wendel | Strive Labs Imagine having the ability to identify unhappy customers at their third visit in order to perform a customer service rescue to create a satisfied lifelong client. Or to have the ability to identify your biggest fans at discharge in order to ask them to tell their friends and family […]

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