Great client service is critical for retaining clients, and thus increasing business. Learn strategies for increasing client services such as: have a flexible approach ask questions instead of giving orders Make a client feel special- over deliver and exceed their expectations Read More…
- November 27, 2014
- Owner
What happens to your clinic if your main doctor referral source moves away? What happens to your practice if one of your two physiotherapists gets injured and can’t work? What do you do if your rent increases and you have maximized your physiotherapy growth in your community? Diversification in one’s practice is the best way […]
- November 27, 2014
- Owner
Have you: – ever worked with a colleague who you thought was a bully? – ever hired an employee who seems to contribute to a toxic and negative work environment? – struggled with how to deal with uncomfortable situations with a co worker where you feel undermined or intimidated? The article, “De- toxifying your workplace” […]
- November 27, 2014
1. Take a Deep Breath! – The next time you feel “uptight,” try taking a minute to slow down and breathe deeply – in through your nose and slowly out through your mouth. 2. Manage Time – One of the greatest sources of stress is over-commitment or poor time management. Create a reasonable schedule for […]
- March 22, 2013
- Owner
When faced with a multitude of tasks, “to do’s” and a mountain of paper: Decide if the activity is: Important and Urgent (Priority 1) Important, but not Urgent …Read more
- March 22, 2013
- Owner
Policy and Procedure Manuals serve many functions in a business including, but not limited to: Providing documentation of your organization’s vision and operating principles Providing staff with clear guidelines and expectations Addressing risk management issues …Read more
- March 22, 2013
Customers will buy from the business that provides the best total experience. The total experience is a combination of several impressions, interactions and experiences. Selective perception refers to the fact that people, once they form a good or bad impression about something or someone, are more alert to information that supports the initial impression. If […]
- March 22, 2013
- Owner
We are in a business that is famous for its good will. This can be problematic when it comes to collecting outstanding accounts. Here are some tips to help you to ensure that your cash flow keeps up with the financial demands of your clinic: …Read more
- March 22, 2013
- Owner
Clinic Design Considerations The first step is to create a visual template. You can choose any of the following options: …Read more
- March 21, 2013
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