Policy and Procedure Manuals serve many functions in a business including, but not limited to: Providing documentation of your organization’s vision and operating principles Providing staff with clear guidelines and expectations Addressing risk management issues …Read more

We are in a business that is famous for its good will. This can be problematic when it comes to collecting outstanding accounts.  Here are some tips to help you to ensure that your cash flow keeps up with the financial demands of your clinic: …Read more

Clinic Design Considerations  The first step is to create a visual template.  You can choose any of the following options: …Read more

Most of us probably started out this way – sole owner, one discipline.  Many of us are probably still working in this model.  Whether it is the right model depends on your goals for yourself and your clinic and the location of your practice. …Read more

Growing your Business – A Guide to Resources

Quality service, quality service, quality service… In order to compete and thrive in today’s private healthcare industry, physiotherapy clinic owners are being continually challenged to provide high quality services to their clients/patients/customers in order to survive. By developing, implementing, and analyzing a well-developed client satisfaction survey your clinic/facility will be better equipped to compete in […]

Have you heard about ETDBW? This acronym means “easy to do business with”. Is your clinic easy to do business with? That is, from your clients’ and patients’ perspective? …Read more

I heard you. In recent interviews with physical therapy clinic owners, you told me that one of the key business challenges you experience in growing your practice is finding enough time to dedicate to the business side. That is, balancing patient care with the time to grow your business. …Read more

By now those of us that participated in the Cost of Business Survey (COB) in 2004 should finally have received our individual data, and our Branches should have been wrestling with the impact the information should have on the recommended fee guidelines for each province.  For some of us the news was good. …Read more