I recently ventured to Las Vegas to attend the APTA PPS conference. This conference is the premier event for private practice physical therapy and business management. The events hosts an array of expert speakers and exhibitors, and brings in over 1200 private practitioners and owners. As the chair of the PPD, managing a large network of private […]

Alan Hsu, CallHero Call Tracking Software Let me share a few call performance stats that might blow your mind: Most clinics miss 27% of incoming phone calls. 85% of callers won’t leave a voice message. 50% callers will hang up if put on hold (0–3 mins). 11% callers will hang up during a menu system. Most […]

Charlotte Anderson, physiotherapist and owner of ALPHA Health Services. As a clinic owner who has built a successful clinic with team of multidisciplinary experts in just 3 years, I never could have done it without putting clinic policies and procedures in place. The whole idea of ‘procedures’ is one that many clinic owners tend to […]

By Karim S. Meghji Physiotherapist So you did your research, had 10 interviews and selected your next great physiotherapist hire. In an attempt to lure this budding all-star into your practice, you decide to offer them a higher wage based on a contractor position. You gave your best offer and landed your next big talent! At least […]

By Rick Lau @ Clinic Accelerator Blog Working on the front desk at a healthcare clinic is very challenging, right? You have new patients coming for the first time, patients who want to pay and schedule appointments for next week, phone calls coming in asking you whether you offer shock wave therapy, phone calls for […]

By Karim S. Meghji Iconic – what pictures, people or concepts does that word bring to mind? Someone famous and well-known? A particular idea? A brand that’s widely established? Someone or something known for superior excellence? These are all concepts of being iconic. And in this post we’ll explore: How to look to successful companies and […]

Undisciplined communication can kill any business, especially businesses that help people heal. Patients may love the care they receive from one member of the team, yet are routinely less thrilled with the poor communications skills of other clinic members. This imbalance may be enough to push the patient to find a new healthcare provider. Patients […]

By Rick Lau | Healthcare Entrepreneur Did one of your top physiotherapists just leave your clinic to work for a competitor? Or maybe your senior therapist has just given notice for retiring? Even worse, one of your therapists left and started a new clinic across the street. As clinic owners, at some point we’re faced […]