By Ann Wendel | Strive Labs Imagine having the ability to identify unhappy customers at their third visit in order to perform a customer service rescue to create a satisfied lifelong client. Or to have the ability to identify your biggest fans at discharge in order to ask them to tell their friends and family […]
Have you noticed the rate of physiotherapy or chiropractor owned wellness clinics in your area is growing? Seems like every which way you look there’s a new clinic opening. In today’s market, competition is fierce. For example, I recently searched Google for physiotherapy clinics in Vancouver. It came up with 19 clinics in a 2 […]
By Wendy Coombs Have you gone into business thinking one day you’d like to sell? I hope the answer is yes because it’s a good plan to have. Down the track, after years of hard work, you want to end up with some money in the bank rather than dead broke. Who wouldn’t! Business acquisition […]
By Rick Lau | I love entrepreneurship, digital marketing, and operations management. You’ve found the perfect location for your new clinic or perhaps you’re renewing an existing lease, now what? It takes much more than doctor marketing, skilled therapists, great physiotherapy services and the latest equipment to run a successful clinic – location is everything. While […]
By Paul Wright | Physio Professor I am often asked by health business owners what is the absolute best and most effective method to increase patient bookings in health care business. For those who have attended one of my live lectures, a webinar or watched one of my health business marketing DVD’s – the answer […]
By Rick Lau | I cover entrepreneurship, digital marketing, and operations management. Owning a clinic is more than a full time job – most clinic owners providing hands on treatments for 30 to 40 hours a week then spending 10 to 20 hours doing management stuff. Sound familiar? With so little time, it’s very important […]
By Maggie Bergeron | Health Swapp One of the biggest and most significant changes that physiotherapists are currently making is the transition to Electronic Medical Records (EMRs) – “computerized medical information systems that collect, store and display healthcare data about a patient. They allow healthcare professionals to record information about their patients in a legible […]
Patient engagement is the new “buzzword” and is increasingly recognized as a core ingredient to improved outcomes. The Institute for Healthcare Improvement included it in their Triple Aim, and 72% of hospital executives identify it as the business strategy most impacting their organization. What’s driving this? The Institute of Medicine (IOM) asserted the need for […]
By Rick Lau I cover entrepreneurship, digital marketing, and operations management. As a business owner it’s a real disappointment when one of your best team members leave to move onto another job. Having to replace their position is enough of a stress as it is. But on top of that you’re expected to have a […]
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