Why Patient Engagement Matters in Physiotherapy
Today we’re talking patient engagement, and the huge part it has to play in your practice’s growth. By continually developing a relationship and engaging with our patients in ways that are meaningful to THEM, we are building loyal customers. The Blockbuster Drug As Leonard Kish says: “If patient engagement were a drug, it would be […]
Earn customer and employee loyalty by taking control of your clinic’s communication
Undisciplined communication can kill any business, especially businesses that help people heal. Patients may love the care they receive from one member of the team, yet are routinely less thrilled with the poor communications skills of other clinic members. This imbalance may be enough to push the patient to find a new healthcare provider. Patients […]
15 ways to create an amazing first impression at your clinic
By Charlotte Anderson | ALPHA Health Services You think you offer great service at your clinic, the problem is that people don’t seem to be staying past the first, second or third treatment. When patients seem to be falling off faster than you’re acquiring them, you might want to consider that it could be your first impression. […]