Why Every Clinic Owner Needs A Policy and Procedure Manual
Charlotte Anderson, physiotherapist and owner of ALPHA Health Services. As a clinic owner who has built a successful clinic with team of multidisciplinary experts in just 3 years, I never could have done it without putting clinic policies and procedures in place. The whole idea of ‘procedures’ is one that many clinic owners tend to […]
How to Get your Contractor to Build your Brand and Grow Your Business
By Karim S. Meghji Physiotherapist So you did your research, had 10 interviews and selected your next great physiotherapist hire. In an attempt to lure this budding all-star into your practice, you decide to offer them a higher wage based on a contractor position. You gave your best offer and landed your next big talent! At least […]
Be Better At The Front Desk: 5 Easy Tactics You Should Know
By Rick Lau @ Clinic Accelerator Blog Working on the front desk at a healthcare clinic is very challenging, right? You have new patients coming for the first time, patients who want to pay and schedule appointments for next week, phone calls coming in asking you whether you offer shock wave therapy, phone calls for […]
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6 Success Hacks to Make your Clinic Iconic
By Karim S. Meghji Iconic – what pictures, people or concepts does that word bring to mind? Someone famous and well-known? A particular idea? A brand that’s widely established? Someone or something known for superior excellence? These are all concepts of being iconic. And in this post we’ll explore: How to look to successful companies and […]
Why Do Patients Self Discharge From Physiotherapy and What To Do About It?
By Rick Lau @ Clinic Accelerator Blog As a physiotherapist, you spend loads of time (and money) on your physiotherapy marketing to acquire new patients. New patients arrive and seem more than happy with the initial assessment and first treatment. They return for a few subsequent sessions and then, they cancel an appointment and stop […]
Why Patient Engagement Matters in Physiotherapy
Today we’re talking patient engagement, and the huge part it has to play in your practice’s growth. By continually developing a relationship and engaging with our patients in ways that are meaningful to THEM, we are building loyal customers. The Blockbuster Drug As Leonard Kish says: “If patient engagement were a drug, it would be […]
Earn customer and employee loyalty by taking control of your clinic’s communication
Undisciplined communication can kill any business, especially businesses that help people heal. Patients may love the care they receive from one member of the team, yet are routinely less thrilled with the poor communications skills of other clinic members. This imbalance may be enough to push the patient to find a new healthcare provider. Patients […]
15 ways to create an amazing first impression at your clinic
By Charlotte Anderson | ALPHA Health Services You think you offer great service at your clinic, the problem is that people don’t seem to be staying past the first, second or third treatment. When patients seem to be falling off faster than you’re acquiring them, you might want to consider that it could be your first impression. […]